Melissa Smalley's avatar

Melissa Smalley

Director of Client Services

Featured speaker at:

  • LeadingAge National and LeadingAge Ohio, Michigan, Indiana, Illinois, Iowa, Pennsylvania

  • Ohio Health Care Association (OHCA).

As Director of Client Services at Marketing Essentials, I am dedicated to helping senior care organizations thrive by driving high-performing marketing and recruitment campaigns that align with both sales and HR goals. With over 20 years of experience in senior care, including as a former Licensed Nursing Home Administrator, I bring a wealth of knowledge to my work. I am also a former small business owner and a certified speaker and coach with the John Maxwell Team. Throughout my career, I have presented at LeadingAge conferences in Ohio, Michigan, Illinois, and Pennsylvania, focusing on topics like Recruitment Marketing and Digital Marketing for local and regional organizations. I hold an MBA in Organizational Leadership from the University of Ashford. Senior living is my passion, and I am committed to empowering organizations to succeed. Outside of work, I enjoy spending time with my husband, three boys, and two Airedale Terriers, as well as exercising and boating.

Posts by Melissa Smalley

4 Topics to Address in Your Senior Living Marketing Strategy

What are your prospects looking for when searching for a senior living community? What’s most important to them?   

Understanding how your prospects make decisions is key to successful senior living marketing. Here’s what your prospects are looking for when it comes to the senior living industry and how to address those needs with your marketing strategy. 

How Senior Living Companies Can Communicate and Market Through an Acquisition

As senior living professionals, we know that providing exceptional care and experiences for our residents is at the heart of everything we do. But behind that mission is a critical question:

Navigating the Senior Living Staffing Crisis: How to Overcome the Rising Cost of Agency Reliance

As the senior living industry navigates a pressing staffing shortage, reliance on costly staffing agencies has become a widespread, yet financially burdensome, solution. The nationwide staffing crisis has impacted nearly every aspect of senior care, from operational costs to resident experiences. 

Improving Collaboration and Care with HubSpot’s New HIPAA-Compliant CRM

If you’re in senior living marketing, HubSpot’s Smart CRM with new sensitive data tools and security features was built with your needs in mind. These enhancements give organizations greater control over sensitive resident data while ensuring compliance with regulations like HIPAA.

Onboarding Strategies to Welcome and Retain New Employees in Senior Living

One of the major challenges in the senior care industry is employee retention. A key method to improve retention rates is to onboard new employees effectively. Follow these tips to ensure your new hires have a great start in your organization.

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